Arun

/Arun Nair

About Arun Nair

Arun is passionate about Service Management and its benefits to the modern day business. He is a Service Management solutions architect and business solutions developer and carry ITSM experience spanning over a decade. He has previously designed and lead Service Management projects for Accenture, IBM and Infosys among others.

AR System: Field Reference in AR System Filter Qualifications – Usage of TR. and DB.

You can specify a field reference in BMC Remedy AR System filter qualifications in three ways:

field – Filters have the native ability┬áto check both the current transaction and then the database values of fields against the conditions in the qualification. i.e., unless restricted using one of ‘TR.’ or ‘DB.’ as prefix. Filters check the transaction […]

By |July 23rd, 2015|AR System, BMC Remedy|0 Comments

Multi Tenancy in BMC Remedy ITSM In a Nutshell.

What is Multi-Tenancy?

Multi-tenancy is a BMC Remedy IT Service Management (ITSM) feature that enables the administrators to control access to Data and Configuration based on the value in the Company field of ITSM. Company field can contain company name, department name or business unit name or similar entities using which the access rights to be […]

By |July 23rd, 2015|AR System, BMC Remedy, ITSM|0 Comments