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Remedy 9 – Digital Service Management

 

BMC Remedy 9.0 – SMART, BEAUTIFUL and POWERFUL

 BMC’s Digital Service Management is an innovative paradigm for IT Service Management (ITSM), based on the changing trends in the industry around the way people are interacting with and utilizing technology in the era of digital services.

 As BMC says Remedy 9.0 is smart, beautiful and powerful service management that empowers the digital workforce. 

BMC Remedy Service Management […]

By |September 28th, 2015|BMC Remedy|1 Comment

AR System: Field Reference in AR System Filter Qualifications – Usage of TR. and DB.

You can specify a field reference in BMC Remedy AR System filter qualifications in three ways:

field – Filters have the native ability to check both the current transaction and then the database values of fields against the conditions in the qualification. i.e., unless restricted using one of ‘TR.’ or ‘DB.’ as prefix. Filters check the transaction […]

By |July 23rd, 2015|AR System, BMC Remedy|0 Comments

Multi Tenancy in BMC Remedy ITSM In a Nutshell.

What is Multi-Tenancy?

Multi-tenancy is a BMC Remedy IT Service Management (ITSM) feature that enables the administrators to control access to Data and Configuration based on the value in the Company field of ITSM. Company field can contain company name, department name or business unit name or similar entities using which the access rights to be […]

By |July 23rd, 2015|AR System, BMC Remedy, ITSM|0 Comments