BMC Remedy 9.0 – SMART, BEAUTIFUL and POWERFUL
BMC’s Digital Service Management is an innovative paradigm for IT Service Management (ITSM), based on the changing trends in the industry around the way people are interacting with and utilizing technology in the era of digital services.
As BMC says Remedy 9.0 is smart, beautiful and powerful service management that empowers the digital workforce.
BMC Remedy Service Management […]
You can specify a field reference in BMC Remedy AR System filter qualifications in three ways:
field – Filters have the native ability to check both the current transaction and then the database values of fields against the conditions in the qualification. i.e., unless restricted using one of ‘TR.’ or ‘DB.’ as prefix. Filters check the transaction […]
What is Multi-Tenancy?
Multi-tenancy is a BMC Remedy IT Service Management (ITSM) feature that enables the administrators to control access to Data and Configuration based on the value in the Company field of ITSM. Company field can contain company name, department name or business unit name or similar entities using which the access rights to be […]
