ITSM

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ITSM – Think through and Think twice

An ITSM tool can make or break a service desk. As organisations rely more and more on technology to improve their service, they’re becoming increasingly integral and as such, negative aspects of a tool are easily identifiable and can quickly become a frustration to the professionals that use it.

A survey run by the Service Desk Institute captured […]

By |July 10th, 2019|ITSM|0 Comments

Remedyforce: What’s New?

Three times a year, Remedyforce customers look forward to a new release of updates, and the latest additions (release 20.16.01) do not disappoint! The focus this time around is on automation, and simplified, elevated Service Management. Here’s a quick run down of what to expect from your seamless push upgrade.

New Agentless Discovery

Remedyforce’s new automated device […]

By |October 3rd, 2016|ITSM, Remedyforce|0 Comments

Why Choose Remedyforce?

With so many ITSM vendors in the market, it’s sometimes difficult to choose one. You’ll need a solution that is flexible, cost-effective, and suitable for your needs – and for many people, that solution is BMC Remedyforce. In this blog, we take a look at why so many organisations across the globe prefer Remedyforce over […]

By |October 3rd, 2016|ITSM, Remedyforce|0 Comments

Multi Tenancy in BMC Remedy ITSM In a Nutshell.

What is Multi-Tenancy?

Multi-tenancy is a BMC Remedy IT Service Management (ITSM) feature that enables the administrators to control access to Data and Configuration based on the value in the Company field of ITSM. Company field can contain company name, department name or business unit name or similar entities using which the access rights to be […]

By |July 23rd, 2015|AR System, BMC Remedy, ITSM|0 Comments