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Remedyforce: What’s New?

Three times a year, Remedyforce customers look forward to a new release of updates, and the latest additions (release 20.16.01) do not disappoint! The focus this time around is on automation, and simplified, elevated Service Management. Here’s a quick run down of what to expect from your seamless push upgrade.

New Agentless Discovery

Remedyforce’s new automated device […]

By |October 3rd, 2016|ITSM, Remedyforce|0 Comments

Why Choose Remedyforce?

With so many ITSM vendors in the market, it’s sometimes difficult to choose one. You’ll need a solution that is flexible, cost-effective, and suitable for your needs – and for many people, that solution is BMC Remedyforce. In this blog, we take a look at why so many organisations across the globe prefer Remedyforce over […]

By |October 3rd, 2016|ITSM, Remedyforce|0 Comments

AR System: Field Reference in AR System Filter Qualifications – Usage of TR. and DB.

You can specify a field reference in BMC Remedy AR System filter qualifications in three ways:

field – Filters have the native ability to check both the current transaction and then the database values of fields against the conditions in the qualification. i.e., unless restricted using one of ‘TR.’ or ‘DB.’ as prefix. Filters check the transaction […]

By |July 23rd, 2015|AR System, BMC Remedy|0 Comments