BMC Remedy 9.0 – SMART, BEAUTIFUL and POWERFUL
BMC’s Digital Service Management is an innovative paradigm for IT Service Management (ITSM), based on the changing trends in the industry around the way people are interacting with and utilizing technology in the era of digital services.
As BMC says Remedy 9.0 is smart, beautiful and powerful service management that empowers the digital workforce.
BMC Remedy Service Management is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organisation more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own datacentre.
Remedy 9 offers Fully mobile on iOS, Android, and HTML5. It helps to enhance the Service Management experience by using native device capabilities such as built-in cameras to attach photos to incidents or knowledge articles; voice recognition for hands-free annotation of tickets; bar code scanners and GPS provides location-aware capabilities
Chat, social, and collaboration capabilities are embedded to maximize adoption and harness the true power of the crowd.
Persona based user experience
Smart IT is the persona-based user experience personalized to your role with context-aware insights that automatically present you with relevant content. It hides the underlying process from the end user— keeping process enforcement behind the scenes to help users work smarter.
Context and Location aware
Server built 100% on Java
RESTful APIs to simplify integrations
Low Overall Cost of Ownership
Simplified licensing, New pricing, 100% java code base, reduced infrasturcute footprint, persona based UX design leading to lower training needs – Overall they mean lower cost of ownership.